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CONTACT US

Do you have questions regarding products, rebates, or checkout? You can chat, call, or email us at service@cenhubstore.com.

CenHub Store Support

Live Chat: Open the green "Chat" window at the bottom of your browser to be connected with a representative.
  • Ideal for quick questions and order support.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.
  • Ideal for checking order status & product questions.
  • We'll reply by the end of the next working day, often much sooner.
  • Ideal for checking order status & product questions.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.

Billing and General

  • Phone number for Central Hudson billing and general account information.
Central Hudson Website CenHud.com

FREQUENTLY ASKED QUESTIONS

Overview

What is the CenHub Store?

  • The CenHub Store is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

Early Black Friday Deals

  • *Early Black Friday sale offers valid through Tuesday, 12/3/2019, 11:59 p.m. ET, while supplies last. Not applicable to prior purchases. Select offers may be extended. Instant rebates available exclusively to qualified Central Hudson residential customers. Rebate restrictions apply where applicable. 30-day return policy applies. Free shipping on orders over $49. Shipping restrictions may apply. If you return all or some of the merchandise, the dollar value of these promotions will not be refunded or credited to your account. May not be redeemed for cash.

How do I find products on the CenHub Store?

  • The CenHub Store currently offers a selection of the leading energy-saving products, most of which are are eligible for Central Hudson’s residential instant rebate programs. You can view each of the available products by selecting a product category from the "Products" navigation and by clicking on each product for more details. The Store's home page also offers featured energy-saving products that you can click on for more details.

How do I review a product?

  • You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.”
Rebates

Which products are eligible for rebates?

  • It's our goal to make upgrading your home easy and affordable. That's why most of the products on the CenHub Store are eligible for rebates. Below each listed product, you'll see a tag and quick description of any available rebates.
  • Two rebates per household, per year for thermostats. Thirty rebates per household, per year for lighting. Five rebates per household, per year for Tier 1 Advanced Power Strips and five rebates per household, per year for Tier 2 Advanced Power Strips. Three rebates per household for water saving products. 

Why am I not eligible for a rebate?

  • Different products have different rebate eligibility criteria, but you must first be a residential customer of Central Hudson in the state of New York.   
  • There are many factors that effect rebate eligibility, such as customer type (Residential, Commercial…), limits on products, whether your home has central A/C or natural gas service with Central Hudson.
  • Brand new Central Hudson customers may take up to 24hr for their rebate information to be available.
  • Commercial Customers, at this time, only qualify for certain thermostat rebates.
  • Customer accounts may have reached a limit on certain products and will not receive rebates beyond the designated limit.
  • Only select customers within specific energy constrained areas will qualify for a free CenHub IntelliTemp thermostat and free installation of this device. To see if you qualify for this free thermostat, log in to your Central Hudson account. Eligible customers can get more information on this great offer on the CenHub Store or the CenHub Peak Perks program page. If your account is not in an eligible location, you can still qualify for a $40 instant rebate and additional rewards if you choose to purchase the device at the listed price on the CenHub Store. To learn about additional rewards that come with the purchase of this device, please call  (844) 258-7761 and someone will assist you.

Warranty Provisions
  • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.
Installation
  • Many products offered on the CenHub Store, like LED light bulbs, advanced power strips and water-saving products don't need professional installation. 
  • Please be aware of the installation requirements for each device before purchasing.  
    • To check thermostat installation compatibility please review the following:
    • C-Wires
      • Some thermostats require a C-Wire to power the device.
      • Google Nest Learning Thermostats do not need a C-Wire to function and the ecobee thermostats come with an adaptor for those without a C-Wire. 
      • If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device. 
      • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above. 
Payment Information

What payment forms are accepted on the Marketplace?

  • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Why wasn’t I able to complete my online credit card transaction?

Order Infomation

How can I view and print my online order confirmation?

  • You can view your order information using the order confirmation email we send to you.

How do I track my order?

  • The tracking information will be included in the shipping confirmation email we send to you.
  • Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

The item I bought is now on sale. Can I get a price match?

  • Because sales and promotions have strict dates set by the manufacturer, our company policy does not allow us to price match orders placed before or after the advertised sale period. We apologize for any inconvenience.

Can I cancel an order?

  • In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.

What if I received a damaged product?

Why is my item on backorder?

  • On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly. If you would like to adjust your order in the event of any delay, please contact us toll free at  (844) 906-0907  or send an email to  service@cenhubstore.com .
Privacy
Your privacy is very important to us. You can see the details of the CenHub Store Privacy Policy here. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:
Other Questions

Who runs the CenHub Store?

  • Central Hudson is pleased to offer these services through our partners at Uplight. As an authorized program implementer, Uplight is responsible for all services provided through CenHub Store.

SHIPPING

How are shipping fees calculated?

  • At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.

When will my order be shipped?

  • Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

  • Customers can ship to any location within the state of their service address. For all orders, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

  • At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.

Can items from the same order be shipped to different addresses?

  • If you need deliveries to different addresses, please place a separate order for each shipping address.

Can I reroute a package that has already been sent out to me?

  • You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped. However, you may be able to call the delivery company with your tracking number and request a reroute, but that is between you and the delivery company.

RETURNS

What is your return policy?

  • If you are not satisfied with your order, you can return it for any reason with all parts and product packaging intact within 30 days for a full refund. To initiate a return, please chat in, contact us toll free at  (844) 906-0907  or send an email to  service@cenhubstore.com .

Are there any items that I can’t return?

  • All items available for purchase on our site are eligible to be returned.

Will you provide a shipping label for my return?

  • If your return is due to a damaged/defective product or because of an error on our part, contact us and we’ll provide a pre-paid return label. For all other return reasons, the customer is responsible for the cost of the return shipping.

When will I receive my credit?

  • Once we received your returned product and verify that all parts and the product packaging is intact, we will issue a refund to your card within one business day. Please note that depending on your credit card company, a refund credit can take up to 7 days to appear on your card statement.

What if I receive the wrong product?

  • If your return is because of an error on our part, contact us and we’ll provide a pre-paid return label. Please contact us toll free at  (844) 906-0907  or send an email to  service@cenhubstore.com  and we’ll send you return instructions and the pre-paid shipping label.